{"id":4865,"date":"2024-05-16T09:26:23","date_gmt":"2024-05-16T09:26:23","guid":{"rendered":"https:\/\/abami.org\/abamiuae\/?page_id=4865"},"modified":"2024-09-11T04:58:20","modified_gmt":"2024-09-11T04:58:20","slug":"establishing-comprehensive-customer-service-certification","status":"publish","type":"page","link":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/","title":{"rendered":"Establishing comprehensive customer service certification"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\" style=\"background-color:#ededed\">\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9e472300 wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\"><div style=\"font-size:14px;line-height:1.2;padding-top:24px;--bb--crumb-gap:0.3em\" class=\"wp-elements-1 wp-block-boldblocks-breadcrumb-block has-text-color has-color-3-color\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current breadcrumb-item--home\"><span class=\"breadcrumb-item-name\">Home<\/span><\/li><\/ol><\/nav><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1f3a6f9b wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);flex-basis:100%\" data-aos=\"fade\" data-aos-delay=\"250\" data-aos-duration=\"1500\" data-aos-easing=\"ease-in-out\" data-aos-once=\"true\">\n<h2 class=\"wp-block-heading alignwide has-heading-font-family\" style=\"padding-top:0;font-size:clamp(35.641px, 2.228rem + ((1vw - 3.2px) * 3.058), 65px);font-style:normal;font-weight:700\">Establishing comprehensive customer service certification<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-content has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-02792b16 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns success-stories-first-colm is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-2\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Client<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--40);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">A Utility Company in Saudi Arabia<\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-3\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Project Description<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:var(--wp--preset--spacing--20)\">Customer Excellence Transformation Journey: The company embarked on a journey to build, operate, and transfer a working and sustainable system for customer service certifications across the organization. The objective was for participants to learn and assimilate the key components of the company\u2019s customer service systems, processes, and products, enabling them to partake in assessments that, upon successful completion, would certify them. The certification consisted of two assessments to be conducted by ABAMI and the company. The participants included directors, managers, supervisors, and agents from both back office and front office roles across the organization\u2019s six clusters. The project involved multiple phases, including systems analysis, content development, assessments, and reporting.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns success-stories-second-colm is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-e79e5b04 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:19px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--1\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" alt=\"Geographical Coverage\" class=\"wp-image-5526\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Geographical <br>Coverage<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">1,920 Participants from the Customer Excellence business unit<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-2ff6ccdb wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--2\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Employees-Impacted.png\" alt=\"Employees Impacted\" class=\"wp-image-5530\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Employees <br>Impacted<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Across 6 geographic zones of KSA<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--3\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Situation.png\" alt=\"Situation\" class=\"wp-image-5528\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Situation<\/h5>\n<\/div>\n<\/div>\n\n\n\n<ul style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list fix-list\">\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The existing content was available in multiple repositories and needed to be revamped to make it exciting for participants to access and digest. Detailed understanding of the existing systems processes needed to be done, to understand, validate, and standardize the most updated content.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The organization lacked a best practices framework for creating and running internal assessments, which needed to be established as a baseline for the project.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The target workforce is large and distributed throughout the kingdom, making it essential for the organization to become self-sufficient in sustaining this assessment rollout in the future. Knowledge transfer was a critical requirement of the implementation.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-e79e5b04 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:19px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--4\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Key-Touch-Points.png\" alt=\"Key Touch Points\" class=\"wp-image-5529\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Key <br>Touch Points<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full story-img-paddig\"><img decoding=\"async\" width=\"1280\" height=\"484\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Key-Touch-Points-5.jpeg\" alt=\"\" class=\"wp-image-6422\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Key-Touch-Points-5.jpeg 1280w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Key-Touch-Points-5-300x113.jpeg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Key-Touch-Points-5-1024x387.jpeg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Key-Touch-Points-5-768x290.jpeg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns success-stories-third-colm is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--5\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Talent-Pool.png\" alt=\"Talent Pool Involved\" class=\"wp-image-5531\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Talent Pool <br>Involved<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-medium is-resized story-img-paddig\"><img decoding=\"async\" width=\"300\" height=\"195\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.TPI-v2-300x195.jpg\" alt=\"\" class=\"wp-image-8193\" style=\"width:200px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.TPI-v2-300x195.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.TPI-v2-1024x664.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.TPI-v2-768x498.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.TPI-v2-1536x996.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.TPI-v2.jpg 1910w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">This initiative was a directive by the Customer Excellence business unit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-e79e5b04 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:19px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--6\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Project-Scope-1.png\" alt=\"\" class=\"wp-image-6067\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Project <br>Scope<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img decoding=\"async\" width=\"2560\" height=\"1302\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-scaled.jpg\" alt=\"\" class=\"wp-image-8195\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-300x153.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-1024x521.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-768x391.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-1536x781.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-2048x1041.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--7\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Impact.png\" alt=\"Impact\" class=\"wp-image-5533\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Impact<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img decoding=\"async\" width=\"1280\" height=\"1053\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Impact-6.jpeg\" alt=\"\" class=\"wp-image-6420\" style=\"width:150px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Impact-6.jpeg 1280w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Impact-6-300x247.jpeg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Impact-6-1024x842.jpeg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Impact-6-768x632.jpeg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<ul style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--40)\" class=\"wp-block-list fix-list\">\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">91 % of participants passed the first assessment<\/li>\n\n\n\n<li style=\"padding-bottom:0\">The organization&#8217;s team were successful in running the second assessment on their own<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-slider-grp has-accent-6-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f032beb1 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group success-stories-slider-inr-grp has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-4\" style=\"font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);\">Related Client Success Stories<\/h2>\n\n\n\t\t<div class=\"client-ss-slider-otr client-success-stories-main\">\n\t\t\t<div class=\"multiple-item client-ss-slider\">\n\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Competency-development-for-7000-people-in-14-subsidiaries.jpeg\" alt=\"Competency development for 7,000 people in 14 subsidiaries\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Competency development for 7,000 people in 14 subsidiaries<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/competency-development-for-7000-people-in-14-subsidiaries\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Bite-size-learning-for-4000-people.jpeg\" alt=\"Bite-size learning for 4,000 people\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Bite-size learning for 4,000 people<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/bite-size-learning-for-4000-people\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Customer-happiness-mindset.jpeg\" alt=\"Customer happiness mindset\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Customer happiness mindset<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/customer-happiness-mindset\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Project-Scope-2.png\" alt=\"Virtual bite-size learning: building skills for a new world\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Virtual bite-size learning: building skills for a new world<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/virtual-bite-size-learning-building-the-skills-for-a-new-world\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Website-Version-Client-Success-Stories-4-pptx-Google-Slides-1-3.png\" alt=\"Preparing the leaders of the future across the GCC\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Preparing the leaders of the future across the GCC<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/preparing-the-leaders-of-the-future-across-the-gcc\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Leading-your-team-to-high-performance-INNR.png\" alt=\"Leading your team to high performance\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Leading your team to high performance<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/leading-your-team-to-high-performance\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Website-Version-Client-Success-Stories-4-pptx-Google-Slides-2-6.png\" alt=\"Calibration of the technical competencies framework\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Calibration of the technical competencies framework<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/calibration-of-the-technical-competencies-framework\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/Website-Version-Client-Success-Stories-4-pptx-Google-Slides-2-7.png\" alt=\"Living the strategy to serve and support the industry to evolve\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Living the strategy to serve and support the industry to evolve<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/living-the-strategy-to-serve-support-the-industry-to-evolve\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Website-Version-Client-Success-Stories-4-pptx-Google-Slides-3-6.png\" alt=\"Interactive webinars for well being\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Interactive webinars for well being<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/interactive-webinars-for-well-being\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Success-Stories.jpeg\" alt=\"Leadership cohesion and alignment to the strategy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Leadership cohesion and alignment to the strategy<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/leadership-cohesion-and-alignment-to-the-strategy\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4865\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/Success-Stories-1.jpeg\" alt=\"Aligning the HC team to a common strategy to improve engagement\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Aligning the HC team to a common strategy to improve engagement<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/aligning-the-hc-team-to-a-common-strategy-to-improve-engagement\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull footer-top get-in-touch-grp has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9978883d wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:90%\">\n<h2 class=\"wp-block-heading has-text-align-left has-text-color has-link-color has-heading-font-family wp-elements-5\" style=\"color:#000000;font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);font-style:normal;font-weight:700;line-height:1\">Partner with Us to Accelerate Change<\/h2>\n\n\n\n<p class=\"has-text-align-left has-text-color has-link-color has-body-font-family wp-elements-6 wp-block-paragraph\" style=\"color:#000000;margin-top:0;margin-bottom:0;font-size:clamp(14.082px, 0.88rem + ((1vw - 3.2px) * 0.721), 21px);font-style:normal;font-weight:400;line-height:1.6\">Explore how we can drive your organization forward.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center download_spec_sheet_btn is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-43c244d4 wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button has-custom-font-size has-heading-font-family\" style=\"font-size:clamp(14.642px, 0.915rem + ((1vw - 3.2px) * 0.766), 22px);font-style:normal;font-weight:700;line-height:1\"><a class=\"wp-block-button__link has-base-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/abami.org\/abamiuae\/contact-us#contact-form\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;background-color:#ff0000;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\">Get In Touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Establishing comprehensive customer service certification Client A Utility Company in Saudi Arabia Project Description Customer Excellence Transformation Journey: The company embarked on a journey to build, operate, and transfer a working and sustainable system for customer service certifications across the organization. The objective was for participants to learn and assimilate the key components of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4700,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4865","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Establishing comprehensive customer service certification - ABAMI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Establishing comprehensive customer service certification - ABAMI\" \/>\n<meta property=\"og:description\" content=\"Establishing comprehensive customer service certification Client A Utility Company in Saudi Arabia Project Description Customer Excellence Transformation Journey: The company embarked on a journey to build, operate, and transfer a working and sustainable system for customer service certifications across the organization. The objective was for participants to learn and assimilate the key components of the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/\" \/>\n<meta property=\"og:site_name\" content=\"ABAMI\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-11T04:58:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/\",\"name\":\"Establishing comprehensive customer service certification - ABAMI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"datePublished\":\"2024-05-16T09:26:23+00:00\",\"dateModified\":\"2024-09-11T04:58:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/#primaryimage\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"contentUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"width\":150,\"height\":146,\"caption\":\"Geographical Coverage\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/establishing-comprehensive-customer-service-certification\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our Experience\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Energy, Oil and Gas\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/energy-oil-and-gas\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Establishing comprehensive customer service certification\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#website\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\",\"name\":\"ABAMI\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#organization\",\"name\":\"ABAMI\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/abami-hor-1.png\",\"contentUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/abami-hor-1.png\",\"width\":150,\"height\":28,\"caption\":\"ABAMI\"},\"image\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Establishing comprehensive customer service certification - ABAMI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/","og_locale":"en_US","og_type":"article","og_title":"Establishing comprehensive customer service certification - ABAMI","og_description":"Establishing comprehensive customer service certification Client A Utility Company in Saudi Arabia Project Description Customer Excellence Transformation Journey: The company embarked on a journey to build, operate, and transfer a working and sustainable system for customer service certifications across the organization. The objective was for participants to learn and assimilate the key components of the [&hellip;]","og_url":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/","og_site_name":"ABAMI","article_modified_time":"2024-09-11T04:58:20+00:00","og_image":[{"url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/","url":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/","name":"Establishing comprehensive customer service certification - ABAMI","isPartOf":{"@id":"https:\/\/abami.org\/abamiuae\/#website"},"primaryImageOfPage":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/#primaryimage"},"image":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/#primaryimage"},"thumbnailUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","datePublished":"2024-05-16T09:26:23+00:00","dateModified":"2024-09-11T04:58:20+00:00","breadcrumb":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/#primaryimage","url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","contentUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","width":150,"height":146,"caption":"Geographical Coverage"},{"@type":"BreadcrumbList","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/establishing-comprehensive-customer-service-certification\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/abami.org\/abamiuae\/"},{"@type":"ListItem","position":2,"name":"Our Experience","item":"https:\/\/abami.org\/abamiuae\/our-experience\/"},{"@type":"ListItem","position":3,"name":"Energy, Oil and Gas","item":"https:\/\/abami.org\/abamiuae\/our-experience\/energy-oil-and-gas\/"},{"@type":"ListItem","position":4,"name":"Establishing comprehensive customer service certification"}]},{"@type":"WebSite","@id":"https:\/\/abami.org\/abamiuae\/#website","url":"https:\/\/abami.org\/abamiuae\/","name":"ABAMI","description":"","publisher":{"@id":"https:\/\/abami.org\/abamiuae\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/abami.org\/abamiuae\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/abami.org\/abamiuae\/#organization","name":"ABAMI","url":"https:\/\/abami.org\/abamiuae\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/abami.org\/abamiuae\/#\/schema\/logo\/image\/","url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/03\/abami-hor-1.png","contentUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/03\/abami-hor-1.png","width":150,"height":28,"caption":"ABAMI"},"image":{"@id":"https:\/\/abami.org\/abamiuae\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4865","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/comments?post=4865"}],"version-history":[{"count":26,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4865\/revisions"}],"predecessor-version":[{"id":8296,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4865\/revisions\/8296"}],"up":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4700"}],"wp:attachment":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/media?parent=4865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}