{"id":4959,"date":"2024-05-17T05:06:56","date_gmt":"2024-05-17T05:06:56","guid":{"rendered":"https:\/\/abami.org\/abamiuae\/?page_id=4959"},"modified":"2024-09-11T05:06:49","modified_gmt":"2024-09-11T05:06:49","slug":"delivering-superior-service-by-evolving-the-service-mindset-of-public-servants","status":"publish","type":"page","link":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/","title":{"rendered":"Delivering superior service by evolving the service mindset of public servants"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\" style=\"background-color:#ededed\">\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9e472300 wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\"><div style=\"font-size:14px;line-height:1.2;padding-top:24px;--bb--crumb-gap:0.3em\" class=\"wp-elements-eea25a761340b413338e5785e1bf619a wp-block-boldblocks-breadcrumb-block has-text-color has-color-3-color\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current breadcrumb-item--home\"><span class=\"breadcrumb-item-name\">Home<\/span><\/li><\/ol><\/nav><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1f3a6f9b wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);flex-basis:100%\" data-aos=\"fade\" data-aos-delay=\"250\" data-aos-duration=\"1500\" data-aos-easing=\"ease-in-out\" data-aos-once=\"true\">\n<h2 class=\"wp-block-heading alignwide has-heading-font-family\" style=\"padding-top:0;font-size:clamp(35.641px, 2.228rem + ((1vw - 3.2px) * 3.058), 65px);font-style:normal;font-weight:700\"><strong>Delivering superior service by evolving the service mindset of public servants<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-content has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-02792b16 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-ae43c8c7fcceb34d83aadaefc0d412e6\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Client<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--40);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">The Executive Council of One of the Emirates in The UAE<\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-a8906e45f8d88c606d3aa684b7260f38\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Project Description<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:var(--wp--preset--spacing--20)\">We developed a Customer Service Excellence journey for front-liners and managers to elevate the level of customer experience across all public service entities. The initiative aimed to achieve a key pillar of the Emirate&#8217;s vision by implementing world-class standards in customer service excellence, ensuring that leaders and front-line CSRs embody these principles in their daily work.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--1\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" alt=\"Geographical Coverage\" class=\"wp-image-5526\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Geographical <br>Coverage<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">35 Public Service Entities<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-f4fe9853 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--2\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Employees-Impacted.png\" alt=\"Employees Impacted\" class=\"wp-image-5530\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Employees <br>Impacted<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">1,400 Managers and CSRs<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--3\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Situation.png\" alt=\"Situation\" class=\"wp-image-5528\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Situation<\/h5>\n<\/div>\n<\/div>\n\n\n\n<ul style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list fix-list\">\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The vision of the Emirate states that government services will be in the top five worldwide by 2030.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">They are using the Canada Service Point concept as the model, and they engaged a consultant for that purpose.<\/li>\n\n\n\n<li style=\"padding-bottom:0\">The competency model produced by the consultant needed to be localized, Arabized, and brought to life, then propagated across the customer service personnel of the government across 35 entities<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--4\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Key-Touch-Points.png\" alt=\"Key Touch Points\" class=\"wp-image-5529\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Key <br>Touch Points<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"989\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.KTP_-1-scaled.jpg\" alt=\"\" class=\"wp-image-7172\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.KTP_-1-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.KTP_-1-300x116.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.KTP_-1-1024x396.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.KTP_-1-768x297.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.KTP_-1-1536x593.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.KTP_-1-2048x791.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--5\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Talent-Pool.png\" alt=\"Talent Pool Involved\" class=\"wp-image-5531\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Talent Pool <br>Involved<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img loading=\"lazy\" decoding=\"async\" width=\"1911\" height=\"1239\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.TPI-v2-2.jpg\" alt=\"\" class=\"wp-image-7692\" style=\"width:200px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.TPI-v2-2.jpg 1911w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.TPI-v2-2-300x195.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.TPI-v2-2-1024x664.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.TPI-v2-2-768x498.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.TPI-v2-2-1536x996.jpg 1536w\" sizes=\"auto, (max-width: 1911px) 100vw, 1911px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">The project involved several levels of talents from across the government to ensure all aspects and challenges faced in different entities are part of the scenarios and relevant to all the audiences.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--6\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Project-Scope.png\" alt=\"Project Scope\" class=\"wp-image-5532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Project <br>Scope<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1284\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.PS-v2-1-scaled.jpg\" alt=\"\" class=\"wp-image-7691\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.PS-v2-1-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.PS-v2-1-300x150.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.PS-v2-1-1024x514.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.PS-v2-1-768x385.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.PS-v2-1-1536x770.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/3.PS-v2-1-2048x1027.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--7\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Impact.png\" alt=\"Impact\" class=\"wp-image-5533\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Impact<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img loading=\"lazy\" decoding=\"async\" width=\"1520\" height=\"1249\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.Impact-1.jpg\" alt=\"\" class=\"wp-image-7176\" style=\"width:150px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.Impact-1.jpg 1520w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.Impact-1-300x247.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.Impact-1-1024x841.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.Impact-1-768x631.jpg 768w\" sizes=\"auto, (max-width: 1520px) 100vw, 1520px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">In 2013 they were in the top 15. Today the Emirate Government Services is in the top 5<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-slider-grp has-accent-6-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f032beb1 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group success-stories-slider-inr-grp has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-9f2448d24e3be98afe6f253b257db2d3\" style=\"font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);\">Related Client Success Stories<\/h2>\n\n\n\t\t<div class=\"client-ss-slider-otr client-success-stories-main\">\n\t\t\t<div class=\"multiple-item client-ss-slider\">\n\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/1.PS-v2-SS-1.jpg\" alt=\"A charter to align 90,000 public servants to a common set of principles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A charter to align 90,000 public servants to a common set of principles<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/a-charter-to-align-90000-public-servants-to-a-common-set-of-principles\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/2.PS-v2-SS-1.jpg\" alt=\"Building cohesion and alignment around a common clarity\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building cohesion and alignment around a common clarity<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/building-cohesion-and-alignment-around-a-common-clarity\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/4.PS-v2-SS-1.jpg\" alt=\"Coaching the mentors of the youth and their parents to be future-ready\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Coaching the mentors of the youth and their parents to be future-ready<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/coaching-the-mentors-of-the-youth-and-their-parents-to-be-future-ready\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-3.jpg\" alt=\"Bite-size learning to reskill and upskill the organization\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Bite-size learning to reskill and upskill the organization<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/bite-size-learning-to-reskill-and-upskill-the-organization\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/6.PS-v2-SS-1.jpg\" alt=\"Leading your organization to high performance again after a crisis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Leading your organization to high performance again after a crisis<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/leading-your-organization-to-high-performance-again-after-a-crisis\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-SS-1.jpg\" alt=\"Revamping the image of the organization by uplifting its customer service\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Revamping the image of the organization by uplifting its customer service<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/revamping-the-image-of-the-organization-by-uplifting-its-customer-service\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/8.PS-v2-SS-1.jpg\" alt=\"Developing management on cutting-edge skills and tools\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Developing management on cutting-edge skills and tools<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/developing-management-on-cutting-edge-skills-and-tools\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/9.PS-v2-SS.jpg\" alt=\"Democratizing learning and building a lifelong learning habit\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Democratizing learning and building a lifelong learning habit<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/democratizing-learning-and-building-a-life-long-learning-habit\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-4959\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/new-image-SS.jpg\" alt=\"Building the systems for performance and talent management\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building the systems for performance and talent management<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/building-the-systems-for-performance-and-talent-management\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull footer-top get-in-touch-grp has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9978883d wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:90%\">\n<h2 class=\"wp-block-heading has-text-align-left has-text-color has-link-color has-heading-font-family wp-elements-d90df45b99b235aef105231497ab719e\" style=\"color:#000000;font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);font-style:normal;font-weight:700;line-height:1\">Partner with Us to Accelerate Change<\/h2>\n\n\n\n<p class=\"has-text-align-left has-text-color has-link-color has-body-font-family wp-elements-d47954bedd05e546fd74ef158fdb03b9 wp-block-paragraph\" style=\"color:#000000;margin-top:0;margin-bottom:0;font-size:clamp(14.082px, 0.88rem + ((1vw - 3.2px) * 0.721), 21px);font-style:normal;font-weight:400;line-height:1.6\">Explore how we can drive your organization forward.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center download_spec_sheet_btn is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-43c244d4 wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button has-custom-font-size has-heading-font-family\" style=\"font-size:clamp(14.642px, 0.915rem + ((1vw - 3.2px) * 0.766), 22px);font-style:normal;font-weight:700;line-height:1\"><a class=\"wp-block-button__link has-base-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/abami.org\/abamiuae\/contact-us#contact-form\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;background-color:#ff0000;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\">Get In Touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Delivering superior service by evolving the service mindset of public servants Client The Executive Council of One of the Emirates in The UAE Project Description We developed a Customer Service Excellence journey for front-liners and managers to elevate the level of customer experience across all public service entities. The initiative aimed to achieve a key [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4712,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4959","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivering superior service by evolving the service mindset of public servants - ABAMI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivering superior service by evolving the service mindset of public servants - ABAMI\" \/>\n<meta property=\"og:description\" content=\"Delivering superior service by evolving the service mindset of public servants Client The Executive Council of One of the Emirates in The UAE Project Description We developed a Customer Service Excellence journey for front-liners and managers to elevate the level of customer experience across all public service entities. The initiative aimed to achieve a key [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/\" \/>\n<meta property=\"og:site_name\" content=\"ABAMI\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-11T05:06:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/\",\"name\":\"Delivering superior service by evolving the service mindset of public servants - ABAMI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"datePublished\":\"2024-05-17T05:06:56+00:00\",\"dateModified\":\"2024-09-11T05:06:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/#primaryimage\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"contentUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"width\":150,\"height\":146,\"caption\":\"Geographical Coverage\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our Experience\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Public Sector\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/public-sector\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Delivering superior service by evolving the service mindset of public servants\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#website\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\",\"name\":\"ABAMI\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#organization\",\"name\":\"ABAMI\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/abami-hor-1.png\",\"contentUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/abami-hor-1.png\",\"width\":150,\"height\":28,\"caption\":\"ABAMI\"},\"image\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Delivering superior service by evolving the service mindset of public servants - ABAMI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/","og_locale":"en_US","og_type":"article","og_title":"Delivering superior service by evolving the service mindset of public servants - ABAMI","og_description":"Delivering superior service by evolving the service mindset of public servants Client The Executive Council of One of the Emirates in The UAE Project Description We developed a Customer Service Excellence journey for front-liners and managers to elevate the level of customer experience across all public service entities. The initiative aimed to achieve a key [&hellip;]","og_url":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/","og_site_name":"ABAMI","article_modified_time":"2024-09-11T05:06:49+00:00","og_image":[{"url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/","url":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/","name":"Delivering superior service by evolving the service mindset of public servants - ABAMI","isPartOf":{"@id":"https:\/\/abami.org\/abamiuae\/#website"},"primaryImageOfPage":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/#primaryimage"},"image":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/#primaryimage"},"thumbnailUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","datePublished":"2024-05-17T05:06:56+00:00","dateModified":"2024-09-11T05:06:49+00:00","breadcrumb":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/#primaryimage","url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","contentUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","width":150,"height":146,"caption":"Geographical Coverage"},{"@type":"BreadcrumbList","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/delivering-superior-service-by-evolving-the-service-mindset-of-public-servants\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/abami.org\/abamiuae\/"},{"@type":"ListItem","position":2,"name":"Our Experience","item":"https:\/\/abami.org\/abamiuae\/our-experience\/"},{"@type":"ListItem","position":3,"name":"Public Sector","item":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/"},{"@type":"ListItem","position":4,"name":"Delivering superior service by evolving the service mindset of public servants"}]},{"@type":"WebSite","@id":"https:\/\/abami.org\/abamiuae\/#website","url":"https:\/\/abami.org\/abamiuae\/","name":"ABAMI","description":"","publisher":{"@id":"https:\/\/abami.org\/abamiuae\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/abami.org\/abamiuae\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/abami.org\/abamiuae\/#organization","name":"ABAMI","url":"https:\/\/abami.org\/abamiuae\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/abami.org\/abamiuae\/#\/schema\/logo\/image\/","url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/03\/abami-hor-1.png","contentUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/03\/abami-hor-1.png","width":150,"height":28,"caption":"ABAMI"},"image":{"@id":"https:\/\/abami.org\/abamiuae\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/comments?post=4959"}],"version-history":[{"count":22,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4959\/revisions"}],"predecessor-version":[{"id":8302,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4959\/revisions\/8302"}],"up":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4712"}],"wp:attachment":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/media?parent=4959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}