{"id":5008,"date":"2024-05-17T06:22:03","date_gmt":"2024-05-17T06:22:03","guid":{"rendered":"https:\/\/abami.org\/abamiuae\/?page_id=5008"},"modified":"2024-09-11T05:07:12","modified_gmt":"2024-09-11T05:07:12","slug":"revamping-the-image-of-the-organization-by-uplifting-its-customer-service","status":"publish","type":"page","link":"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/revamping-the-image-of-the-organization-by-uplifting-its-customer-service\/","title":{"rendered":"Revamping the image of the organization by uplifting its customer service"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\" style=\"background-color:#ededed\">\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9e472300 wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\"><div style=\"font-size:14px;line-height:1.2;padding-top:24px;--bb--crumb-gap:0.3em\" class=\"wp-elements-1 wp-block-boldblocks-breadcrumb-block has-text-color has-color-3-color\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current breadcrumb-item--home\"><span class=\"breadcrumb-item-name\">Home<\/span><\/li><\/ol><\/nav><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1f3a6f9b wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);flex-basis:100%\" data-aos=\"fade\" data-aos-delay=\"250\" data-aos-duration=\"1500\" data-aos-easing=\"ease-in-out\" data-aos-once=\"true\">\n<h2 class=\"wp-block-heading alignwide has-heading-font-family\" style=\"padding-top:0;font-size:clamp(35.641px, 2.228rem + ((1vw - 3.2px) * 3.058), 65px);font-style:normal;font-weight:700\">Revamping the image of the organization by uplifting its customer service<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-content has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-02792b16 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-2\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Client<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--40);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">The Primary Operator for Reliable Water and Wastewater Services in KSA<\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-3\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Project Description<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:var(--wp--preset--spacing--20)\">The company embarked on a fully integrated journey toward Customer Service Excellence by embedding a Customer-Centric Framework across the organization. The objective was to create a transformational experience for the company\u2019s customers through impactful development and upskilling of the Customer Service Team, including managers, supervisors, and frontline agents from branches and operational support teams. The project involved multiple phases: diagnostics, marketing, branding, custom development, and delivery of multiple sessions across KSA, with ROI metrics. Sustainability was a key criterion, focusing on developing internal champions to maintain momentum and establishing mechanisms to track and measure progress.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--1\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" alt=\"Geographical Coverage\" class=\"wp-image-5526\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Geographical <br>Coverage<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Across multiple cities in 6 geographic zones of KSA<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-2ff6ccdb wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--2\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Employees-Impacted.png\" alt=\"Employees Impacted\" class=\"wp-image-5530\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Employees <br>Impacted<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">550 Participants from the customer excellence business unit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--3\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Situation.png\" alt=\"Situation\" class=\"wp-image-5528\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Situation<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">The client needed to revamp its image in the marketplace and uplift its service quality. We supported them with:<\/p>\n\n\n\n<ul style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list fix-list\">\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">Internal branding of the whole project through marketing and branding strategy<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">Diagnostics using onsite visits, competency mapping, CCAT assessment, and JD evaluation<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">Phase I involved diagnostics, observations, baselining customer-centricity, and the development of branding and custom materials in both Arabic and English.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">Phase II involved delivery of the 22 workshops ( 5 days each) across 10 locations in KSA<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">Phase III focused on equipping champions and measuring ROI<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">All sessions were inspiring and engaging through knowledge bytes, practice, feedback, and coaching<\/li>\n\n\n\n<li style=\"padding-bottom:0\">Detailed group and individual reporting with measurement and ROI mapping<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--4\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Key-Touch-Points.png\" alt=\"Key Touch Points\" class=\"wp-image-5529\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Key <br>Touch Points<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img decoding=\"async\" width=\"2560\" height=\"1032\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.KTP_-1-scaled.jpg\" alt=\"\" class=\"wp-image-7206\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.KTP_-1-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.KTP_-1-300x121.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.KTP_-1-1024x413.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.KTP_-1-768x310.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.KTP_-1-1536x619.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.KTP_-1-2048x826.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--5\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Talent-Pool.png\" alt=\"Talent Pool Involved\" class=\"wp-image-5531\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Talent Pool <br>Involved<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img decoding=\"async\" width=\"1910\" height=\"1239\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.TPI-v2-2.jpg\" alt=\"\" class=\"wp-image-7701\" style=\"width:200px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.TPI-v2-2.jpg 1910w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.TPI-v2-2-300x195.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.TPI-v2-2-1024x664.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.TPI-v2-2-768x498.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.TPI-v2-2-1536x996.jpg 1536w\" sizes=\"(max-width: 1910px) 100vw, 1910px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-left:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">This initiative was a directive by the customer excellence business unit and executed jointly with the HR Business partners at the company<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--6\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Project-Scope.png\" alt=\"Project Scope\" class=\"wp-image-5532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Project <br>Scope<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img decoding=\"async\" width=\"2560\" height=\"1088\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-1-scaled.jpg\" alt=\"\" class=\"wp-image-7700\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-1-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-1-300x128.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-1-1024x435.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-1-768x327.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-1-1536x653.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.PS-v2-1-2048x871.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--7\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Impact.png\" alt=\"Impact\" class=\"wp-image-5533\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Impact<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img decoding=\"async\" width=\"1523\" height=\"1253\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.Impact-1.jpg\" alt=\"\" class=\"wp-image-7213\" style=\"width:150px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.Impact-1.jpg 1523w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.Impact-1-300x247.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.Impact-1-1024x842.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/7.Impact-1-768x632.jpg 768w\" sizes=\"(max-width: 1523px) 100vw, 1523px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Feedback score of 90 % plus positive feedback from participants across 13 metrics<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-slider-grp has-accent-6-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f032beb1 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group success-stories-slider-inr-grp has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-4\" style=\"font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);\">Related Client Success Stories<\/h2>\n\n\n\t\t<div class=\"client-ss-slider-otr client-success-stories-main\">\n\t\t\t<div class=\"multiple-item client-ss-slider\">\n\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5008\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/1.PS-v2-SS-1.jpg\" alt=\"A charter to align 90,000 public servants to a common set of principles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A charter to align 90,000 public servants to a common set of principles<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/a-charter-to-align-90000-public-servants-to-a-common-set-of-principles\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5008\">\n\t\t\t\t\t<div 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href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/developing-management-on-cutting-edge-skills-and-tools\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5008\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/9.PS-v2-SS.jpg\" alt=\"Democratizing learning and building a lifelong learning habit\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Democratizing learning and building a lifelong learning habit<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/democratizing-learning-and-building-a-life-long-learning-habit\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5008\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/new-image-SS.jpg\" alt=\"Building the systems for performance and talent management\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building the systems for performance and talent management<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/building-the-systems-for-performance-and-talent-management\/\">View 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45px);font-style:normal;font-weight:700;line-height:1\">Partner with Us to Accelerate Change<\/h2>\n\n\n\n<p class=\"has-text-align-left has-text-color has-link-color has-body-font-family wp-elements-6 wp-block-paragraph\" style=\"color:#000000;margin-top:0;margin-bottom:0;font-size:clamp(14.082px, 0.88rem + ((1vw - 3.2px) * 0.721), 21px);font-style:normal;font-weight:400;line-height:1.6\">Explore how we can drive your organization forward.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center download_spec_sheet_btn is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-43c244d4 wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button has-custom-font-size has-heading-font-family\" style=\"font-size:clamp(14.642px, 0.915rem + ((1vw - 3.2px) * 0.766), 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The objective was to create a transformational experience for the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4712,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-5008","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Revamping the image of the organization by uplifting its customer service - ABAMI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/public-sector\/revamping-the-image-of-the-organization-by-uplifting-its-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Revamping the image of the organization by uplifting its customer service - ABAMI\" \/>\n<meta property=\"og:description\" content=\"Revamping the image of the organization by uplifting its customer service Client The Primary Operator for Reliable Water and Wastewater Services in KSA Project Description The company embarked on a fully integrated journey toward Customer Service Excellence by embedding a Customer-Centric Framework across the organization. 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