{"id":5045,"date":"2024-05-17T09:08:06","date_gmt":"2024-05-17T09:08:06","guid":{"rendered":"https:\/\/abami.org\/abamiuae\/?page_id=5045"},"modified":"2024-08-13T08:17:12","modified_gmt":"2024-08-13T08:17:12","slug":"developing-the-rms-and-private-bankers-on-service-excellence","status":"publish","type":"page","link":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/","title":{"rendered":"Developing the RMs and Private Bankers on service excellence"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\" style=\"background-color:#ededed\">\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9e472300 wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\"><div style=\"font-size:14px;line-height:1.2;padding-top:24px;--bb--crumb-gap:0.3em\" class=\"wp-elements-1 wp-block-boldblocks-breadcrumb-block has-text-color has-color-3-color\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current breadcrumb-item--home\"><span class=\"breadcrumb-item-name\">Home<\/span><\/li><\/ol><\/nav><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1f3a6f9b wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);flex-basis:100%\" data-aos=\"fade\" data-aos-delay=\"250\" data-aos-duration=\"1500\" data-aos-easing=\"ease-in-out\" data-aos-once=\"true\">\n<h2 class=\"wp-block-heading alignwide has-heading-font-family\" style=\"padding-top:0;font-size:clamp(35.641px, 2.228rem + ((1vw - 3.2px) * 3.058), 65px);font-style:normal;font-weight:700\">Developing the RMs and Private Bankers on service excellence<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-content has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-02792b16 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-2\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Client<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--40);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">A Very Large Bank in KSA<\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-3\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Project Description<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:var(--wp--preset--spacing--20)\">The Bank embarked on a strategic initiative to build a Culture of Service Excellence among the 400 Private RMs, RM Team Leaders, and Affluent RMs across the Retail Banking Group. The initiative aimed to shift the mindsets of the RMs and build the required skills to be effective and consistent. The objectives were grouped into four key pillars: building character to be presentable, building skills to be engaged, building knowledge to be knowledgeable, and building ability to take action. The newly defined Service Culture needed to be communicated in an exciting and engaging manner, with the flexibility to shift into live or virtual mode as the situation deemed fit.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--1\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" alt=\"Geographical Coverage\" class=\"wp-image-5526\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Geographical <br>Coverage<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Participants came from across KSA<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-2ff6ccdb wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--2\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Employees-Impacted.png\" alt=\"Employees Impacted\" class=\"wp-image-5530\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Employees <br>Impacted<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">400 PRM\u2019s, RM Team Leaders and RM\u2019s<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--3\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Situation.png\" alt=\"Situation\" class=\"wp-image-5528\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Situation<\/h5>\n<\/div>\n<\/div>\n\n\n\n<ul style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list fix-list\">\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The analysis of job descriptions, mystery shop reports, internal surveys, and the client&#8217;s competencies and the output will be the foundation for the required modules and skills.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">Sessions will be based on the SPIKE methodology, designed to inspire and engage through multiple points of practice, feedback, evaluation, and reporting.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The program will be delivered as fully Arabic modules, covering 17 different subjects.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The ability to integrate a digitally enabled experience using a customized LMS will serve as the backbone for all engagement and interactions throughout the journey.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">There will be a need for a multitude of facilitators, including those for a select number of all-female batches.<\/li>\n\n\n\n<li>Detailed reporting and analysis to be conducted based on predefined ROI criteria.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--4\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Key-Touch-Points.png\" alt=\"Key Touch Points\" class=\"wp-image-5529\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Key <br>Touch Points<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img decoding=\"async\" width=\"2560\" height=\"921\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.KTP_-scaled.jpg\" alt=\"\" class=\"wp-image-6618\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.KTP_-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.KTP_-300x108.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.KTP_-1024x368.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.KTP_-768x276.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.KTP_-1536x553.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.KTP_-2048x737.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--5\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Talent-Pool.png\" alt=\"Talent Pool Involved\" class=\"wp-image-5531\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Talent Pool <br>Involved<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img decoding=\"async\" width=\"1910\" height=\"1239\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/5.TPI-v2.jpg\" alt=\"\" class=\"wp-image-7488\" style=\"width:200px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/5.TPI-v2.jpg 1910w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/5.TPI-v2-300x195.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/5.TPI-v2-1024x664.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/5.TPI-v2-768x498.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/5.TPI-v2-1536x996.jpg 1536w\" sizes=\"(max-width: 1910px) 100vw, 1910px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">This initiative was led by the Banks Learning Academy and was the first phase of a 400 Participant rollout across all RM\u2019s of the Bank<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--6\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Project-Scope.png\" alt=\"Project Scope\" class=\"wp-image-5532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Project <br>Scope<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img decoding=\"async\" width=\"2560\" height=\"1181\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-scaled.jpg\" alt=\"\" class=\"wp-image-6620\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-300x138.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-1024x472.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-768x354.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-1536x709.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-2048x945.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--7\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Impact.png\" alt=\"Impact\" class=\"wp-image-5533\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Impact<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img decoding=\"async\" width=\"1523\" height=\"1253\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.Impact.jpg\" alt=\"\" class=\"wp-image-6621\" style=\"width:150px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.Impact.jpg 1523w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.Impact-300x247.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.Impact-1024x842.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.Impact-768x632.jpg 768w\" sizes=\"(max-width: 1523px) 100vw, 1523px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Over 91 % satisfaction across 400+ participant interactions. Pilot batch of 60 extended to full scope of RM\u2019s<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-slider-grp has-accent-6-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f032beb1 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group success-stories-slider-inr-grp has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-4\" style=\"font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);\">Related Client Success Stories<\/h2>\n\n\n\t\t<div class=\"client-ss-slider-otr client-success-stories-main\">\n\t\t\t<div class=\"multiple-item client-ss-slider\">\n\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/1.PS_-1.jpg\" alt=\"Behavioral competency development\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Behavioral competency development<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/behavioral-competency-development\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/2.PS_-2.jpg\" alt=\"Merging two cultures, developing new values, and embedding them into the DNA\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Merging two cultures, developing new values, and embedding them into the DNA<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/merging-two-cultures-developing-new-values-and-embedding-them-into-the-dna\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.PS_.jpg\" alt=\"Exciting and inspiring management on the new leadership capabilities\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Exciting and inspiring management on the new leadership capabilities<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/exciting-and-inspiring-management-on-the-new-leadership-capabilities\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/4.PS_-1.jpg\" alt=\"A journey to develop the future leaders of a bank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A journey to develop the future leaders of a bank<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/a-journey-to-develop-the-future-leaders-of-a-bank\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/6.PS-v3-ss-scaled.jpg\" alt=\"Building a unique client experience by building a caring culture\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building a unique client experience by building a caring culture<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/building-a-unique-client-experience-by-building-a-caring-culture\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.SS_.jpg\" alt=\"Building a culture of conversations in between hierarchy and peer-to-peer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building a culture of conversations in between hierarchy and peer-to-peer<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/building-a-culture-of-conversations-in-between-hierarchy-and-peer-to-peer\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/8.SS_.jpg\" alt=\"A culture of service excellence in the retail banking group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A culture of service excellence in the retail banking group<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/a-culture-of-service-excellence-in-the-retail-banking-group\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/9.PS-v2-SS.jpg\" alt=\"A culture transformation to vitalize an aggressive strategy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A culture transformation to vitalize an aggressive strategy<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/a-culture-transformation-to-vitalize-an-aggressive-strategy\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/10.SS_.jpg\" alt=\"Building leadership cohesion and alignment and a common clarity\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building leadership cohesion and alignment and a common clarity<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/building-leadership-cohesion-and-alignment-and-a-common-clarity\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/11.SS_.jpg\" alt=\"Aligning management to the leadership clarity to build cohesion\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Aligning management to the leadership clarity to build cohesion<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/aligning-management-to-the-leadership-clarity-to-build-cohesion\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v2-SS.jpg\" alt=\"Developing a service excellence mindset as a competitive advantage\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Developing a service excellence mindset as a competitive advantage<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-a-service-excellence-mindset-as-a-competitive-advantage\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5045\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/13.PS-v2-SS.jpg\" alt=\"Aligning a community on a common charter \u2013 cohesion through clarity\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Aligning a community on a common charter \u2013 cohesion through clarity<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/aligning-a-community-on-a-common-charter-cohesion-through-clarity\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull footer-top get-in-touch-grp has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9978883d wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:90%\">\n<h2 class=\"wp-block-heading has-text-align-left has-text-color has-link-color has-heading-font-family wp-elements-5\" style=\"color:#000000;font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);font-style:normal;font-weight:700;line-height:1\">Partner with Us to Accelerate Change<\/h2>\n\n\n\n<p class=\"has-text-align-left has-text-color has-link-color has-body-font-family wp-elements-6 wp-block-paragraph\" style=\"color:#000000;margin-top:0;margin-bottom:0;font-size:clamp(14.082px, 0.88rem + ((1vw - 3.2px) * 0.721), 21px);font-style:normal;font-weight:400;line-height:1.6\">Explore how we can drive your organization forward.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center download_spec_sheet_btn is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-43c244d4 wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button has-custom-font-size has-heading-font-family\" style=\"font-size:clamp(14.642px, 0.915rem + ((1vw - 3.2px) * 0.766), 22px);font-style:normal;font-weight:700;line-height:1\"><a class=\"wp-block-button__link has-base-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/abami.org\/abamiuae\/contact-us#contact-form\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;background-color:#ff0000;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\">Get In Touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Developing the RMs and Private Bankers on service excellence Client A Very Large Bank in KSA Project Description The Bank embarked on a strategic initiative to build a Culture of Service Excellence among the 400 Private RMs, RM Team Leaders, and Affluent RMs across the Retail Banking Group. The initiative aimed to shift the mindsets [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4708,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-5045","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Developing the RMs and Private Bankers on service excellence - ABAMI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Developing the RMs and Private Bankers on service excellence - ABAMI\" \/>\n<meta property=\"og:description\" content=\"Developing the RMs and Private Bankers on service excellence Client A Very Large Bank in KSA Project Description The Bank embarked on a strategic initiative to build a Culture of Service Excellence among the 400 Private RMs, RM Team Leaders, and Affluent RMs across the Retail Banking Group. The initiative aimed to shift the mindsets [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/\" \/>\n<meta property=\"og:site_name\" content=\"ABAMI\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-13T08:17:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/\",\"name\":\"Developing the RMs and Private Bankers on service excellence - ABAMI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"datePublished\":\"2024-05-17T09:08:06+00:00\",\"dateModified\":\"2024-08-13T08:17:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/#primaryimage\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"contentUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Icon-Geographical-Coverage.png\",\"width\":150,\"height\":146,\"caption\":\"Geographical Coverage\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/developing-the-rms-and-private-bankers-on-service-excellence\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our Experience\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Financial Industry\",\"item\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/our-experience\\\/financial-industry\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Developing the RMs and Private Bankers on service excellence\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#website\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\",\"name\":\"ABAMI\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#organization\",\"name\":\"ABAMI\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/abami-hor-1.png\",\"contentUrl\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/abami-hor-1.png\",\"width\":150,\"height\":28,\"caption\":\"ABAMI\"},\"image\":{\"@id\":\"https:\\\/\\\/abami.org\\\/abamiuae\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Developing the RMs and Private Bankers on service excellence - ABAMI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/","og_locale":"en_US","og_type":"article","og_title":"Developing the RMs and Private Bankers on service excellence - ABAMI","og_description":"Developing the RMs and Private Bankers on service excellence Client A Very Large Bank in KSA Project Description The Bank embarked on a strategic initiative to build a Culture of Service Excellence among the 400 Private RMs, RM Team Leaders, and Affluent RMs across the Retail Banking Group. The initiative aimed to shift the mindsets [&hellip;]","og_url":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/","og_site_name":"ABAMI","article_modified_time":"2024-08-13T08:17:12+00:00","og_image":[{"url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/","url":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/","name":"Developing the RMs and Private Bankers on service excellence - ABAMI","isPartOf":{"@id":"https:\/\/abami.org\/abamiuae\/#website"},"primaryImageOfPage":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/#primaryimage"},"image":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/#primaryimage"},"thumbnailUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","datePublished":"2024-05-17T09:08:06+00:00","dateModified":"2024-08-13T08:17:12+00:00","breadcrumb":{"@id":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/#primaryimage","url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","contentUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png","width":150,"height":146,"caption":"Geographical Coverage"},{"@type":"BreadcrumbList","@id":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/abami.org\/abamiuae\/"},{"@type":"ListItem","position":2,"name":"Our Experience","item":"https:\/\/abami.org\/abamiuae\/our-experience\/"},{"@type":"ListItem","position":3,"name":"Financial Industry","item":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/"},{"@type":"ListItem","position":4,"name":"Developing the RMs and Private Bankers on service excellence"}]},{"@type":"WebSite","@id":"https:\/\/abami.org\/abamiuae\/#website","url":"https:\/\/abami.org\/abamiuae\/","name":"ABAMI","description":"","publisher":{"@id":"https:\/\/abami.org\/abamiuae\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/abami.org\/abamiuae\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/abami.org\/abamiuae\/#organization","name":"ABAMI","url":"https:\/\/abami.org\/abamiuae\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/abami.org\/abamiuae\/#\/schema\/logo\/image\/","url":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/03\/abami-hor-1.png","contentUrl":"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/03\/abami-hor-1.png","width":150,"height":28,"caption":"ABAMI"},"image":{"@id":"https:\/\/abami.org\/abamiuae\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/5045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/comments?post=5045"}],"version-history":[{"count":15,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/5045\/revisions"}],"predecessor-version":[{"id":7925,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/5045\/revisions\/7925"}],"up":[{"embeddable":true,"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/pages\/4708"}],"wp:attachment":[{"href":"https:\/\/abami.org\/abamiuae\/wp-json\/wp\/v2\/media?parent=5045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}