{"id":5091,"date":"2024-05-17T11:08:08","date_gmt":"2024-05-17T11:08:08","guid":{"rendered":"https:\/\/abami.org\/abamiuae\/?page_id=5091"},"modified":"2024-09-11T09:58:36","modified_gmt":"2024-09-11T09:58:36","slug":"developing-a-service-excellence-mindset-as-a-competitive-advantage","status":"publish","type":"page","link":"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-a-service-excellence-mindset-as-a-competitive-advantage\/","title":{"rendered":"Developing a service excellence mindset as a competitive advantage"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\" style=\"background-color:#ededed\">\n<div class=\"wp-block-group alignfull has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9e472300 wp-block-group-is-layout-constrained\" style=\"background-color:#ededed;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\"><div style=\"font-size:14px;line-height:1.2;padding-top:24px;--bb--crumb-gap:0.3em\" class=\"wp-elements-1 wp-block-boldblocks-breadcrumb-block has-text-color has-color-3-color\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current breadcrumb-item--home\"><span class=\"breadcrumb-item-name\">Home<\/span><\/li><\/ol><\/nav><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1f3a6f9b wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--10);flex-basis:100%\" data-aos=\"fade\" data-aos-delay=\"250\" data-aos-duration=\"1500\" data-aos-easing=\"ease-in-out\" data-aos-once=\"true\">\n<h2 class=\"wp-block-heading alignwide has-heading-font-family\" style=\"padding-top:0;font-size:clamp(35.641px, 2.228rem + ((1vw - 3.2px) * 3.058), 65px);font-style:normal;font-weight:700\">Developing a service excellence mindset as a competitive advantage<\/h2>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-content has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-02792b16 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-2\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Client<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--40);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">One of the Fastest Growing Financial Institutions in KSA<\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading has-text-align-center has-base-2-color has-text-color has-background has-link-color wp-elements-3\" style=\"background-color:#5f5f5f;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.86), 24px);\">Project Description<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:var(--wp--preset--spacing--20)\">Excellence in Service Delivery: The objective was to enhance customer experience in the Retail Banking Group by upskilling and equipping the frontline team with the skills and behaviors to deliver superior customer service, to deeply embed the culture of excellence in service into the organization\u2019s DNA. The pivotal aim was to shift mindsets towards customer centric behaviors and impart skills to ensure the delivery of a superior client interactions at all levels. The target audience included Customer Service Representatives, Branch Managers, and affluent Relationship Managers across 3 locations in KSA.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--1\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Geographical-Coverage.png\" alt=\"Geographical Coverage\" class=\"wp-image-5526\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Geographical <br>Coverage<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Riyadh, Jeddah, Dammam<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-2ff6ccdb wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--2\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Employees-Impacted.png\" alt=\"Employees Impacted\" class=\"wp-image-5530\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Employees <br>Impacted<\/h5>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">350 Participants from the Branch Network<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--3\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Situation.png\" alt=\"Situation\" class=\"wp-image-5528\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Situation<\/h5>\n<\/div>\n<\/div>\n\n\n\n<ul style=\"padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list fix-list\">\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The bank underwent a rebranding exercise, which led to a culture transformation initiative.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The 13-month transformation journey brought a lot of momentum, buzz, and excitement around building an agile culture focused on customer service, making strides in shifting behavior, mindset, and practices across the organization.<\/li>\n\n\n\n<li style=\"padding-bottom:var(--wp--preset--spacing--20)\">The Service Excellence Journey emerged from the culture transformation initiative, aiming to sustain momentum and build upon the cultural foundations within the Retail Banking Group, as this was a key pillar in the bank\u2019s strategy and required a special set of skills.<\/li>\n\n\n\n<li style=\"padding-bottom:0\">Retail banking needed to embed the mindset of becoming &#8220;customer-obsessed through our conduct,&#8221; which was a core component of the bank&#8217;s strategy.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--4\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Key-Touch-Points.png\" alt=\"Key Touch Points\" class=\"wp-image-5529\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Key <br>Touch Points<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img decoding=\"async\" width=\"2560\" height=\"991\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.KTP_-scaled.jpg\" alt=\"\" class=\"wp-image-6657\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.KTP_-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.KTP_-300x116.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.KTP_-1024x397.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.KTP_-768x297.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.KTP_-1536x595.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.KTP_-2048x793.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--5\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Talent-Pool.png\" alt=\"Talent Pool Involved\" class=\"wp-image-5531\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Talent Pool <br>Involved<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img decoding=\"async\" width=\"2291\" height=\"1238\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/12.TPI-v2.jpg\" alt=\"\" class=\"wp-image-7526\" style=\"width:200px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/12.TPI-v2.jpg 2291w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/12.TPI-v2-300x162.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/12.TPI-v2-1024x553.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/12.TPI-v2-768x415.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/12.TPI-v2-1536x830.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/12.TPI-v2-2048x1107.jpg 2048w\" sizes=\"(max-width: 2291px) 100vw, 2291px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">The project was sponsored by Human Capital department and driven by the Retail Banking Group project team<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--6\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Project-Scope.png\" alt=\"Project Scope\" class=\"wp-image-5532\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Project <br>Scope<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full story-img-paddig\"><img decoding=\"async\" width=\"2560\" height=\"1004\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v3-scaled.jpg\" alt=\"\" class=\"wp-image-8373\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v3-scaled.jpg 2560w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v3-300x118.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v3-1024x401.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v3-768x301.jpg 768w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v3-1536x602.jpg 1536w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/12.PS-v3-2048x803.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-center set-width story-border-bottom is-layout-flex wp-container-core-columns-is-layout-226450a9 wp-block-columns-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--color-3);border-bottom-width:1px;padding-right:var(--wp--preset--spacing--20);padding-bottom:20px;padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-center img-border-circle width-20 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0px;padding-bottom:0px;flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-style-rounded is-style-rounded--7\"><img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/06\/Icon-Impact.png\" alt=\"Impact\" class=\"wp-image-5533\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center width-70 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px;flex-basis:80%\">\n<h5 class=\"wp-block-heading\">Impact<\/h5>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized story-img-paddig\"><img decoding=\"async\" width=\"1523\" height=\"1252\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.Impact.jpg\" alt=\"\" class=\"wp-image-6659\" style=\"width:150px\" srcset=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.Impact.jpg 1523w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.Impact-300x247.jpg 300w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.Impact-1024x842.jpg 1024w, https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/12.Impact-768x631.jpg 768w\" sizes=\"(max-width: 1523px) 100vw, 1523px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">300 + action-based assignments completed and submitted by participants.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">An overall participant feedback of 95 % and attendance of 98 % across the six module journey.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Eight facilitators from within RBG were trained and delivered the technical skills with 90 % + feedback.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-slider-grp has-accent-6-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f032beb1 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group success-stories-slider-inr-grp has-global-padding is-layout-constrained wp-container-core-group-is-layout-12cf9d4c wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-4\" style=\"font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.931), 45px);\">Related Client Success Stories<\/h2>\n\n\n\t\t<div class=\"client-ss-slider-otr client-success-stories-main\">\n\t\t\t<div class=\"multiple-item client-ss-slider\">\n\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/1.PS_-1.jpg\" alt=\"Behavioral competency development\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Behavioral competency development<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/behavioral-competency-development\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/2.PS_-2.jpg\" alt=\"Merging two cultures, developing new values, and embedding them into the DNA\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Merging two cultures, developing new values, and embedding them into the DNA<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/merging-two-cultures-developing-new-values-and-embedding-them-into-the-dna\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/3.PS_.jpg\" alt=\"Exciting and inspiring management on the new leadership capabilities\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Exciting and inspiring management on the new leadership capabilities<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/exciting-and-inspiring-management-on-the-new-leadership-capabilities\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/4.PS_-1.jpg\" alt=\"A journey to develop the future leaders of a bank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A journey to develop the future leaders of a bank<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/a-journey-to-develop-the-future-leaders-of-a-bank\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/07\/5.PS_-1.jpg\" alt=\"Developing the RMs and Private Bankers on service excellence\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Developing the RMs and Private Bankers on service excellence<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-the-rms-and-private-bankers-on-service-excellence\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/6.PS-v3-ss-scaled.jpg\" alt=\"Building a unique client experience by building a caring culture\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building a unique client experience by building a caring culture<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/building-a-unique-client-experience-by-building-a-caring-culture\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/7.SS_.jpg\" alt=\"Building a culture of conversations in between hierarchy and peer-to-peer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building a culture of conversations in between hierarchy and peer-to-peer<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/building-a-culture-of-conversations-in-between-hierarchy-and-peer-to-peer\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/8.SS_.jpg\" alt=\"A culture of service excellence in the retail banking group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A culture of service excellence in the retail banking group<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/a-culture-of-service-excellence-in-the-retail-banking-group\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/9.PS-v2-SS.jpg\" alt=\"A culture transformation to vitalize an aggressive strategy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>A culture transformation to vitalize an aggressive strategy<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/a-culture-transformation-to-vitalize-an-aggressive-strategy\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/10.SS_.jpg\" alt=\"Building leadership cohesion and alignment and a common clarity\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Building leadership cohesion and alignment and a common clarity<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/building-leadership-cohesion-and-alignment-and-a-common-clarity\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/08\/11.SS_.jpg\" alt=\"Aligning management to the leadership clarity to build cohesion\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Aligning management to the leadership clarity to build cohesion<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/aligning-management-to-the-leadership-clarity-to-build-cohesion\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"client-ss-slide client-ss-slide-item current-id-5091\">\n\t\t\t\t\t<div class=\"client-ss-slide-dtl\">\n\t\t\t\t\t\t<div class=\"success-stories-img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/abami.org\/abamiuae\/wp-content\/uploads\/2024\/09\/13.PS-v2-SS.jpg\" alt=\"Aligning a community on a common charter \u2013 cohesion through clarity\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"success-stories-title\"><p>Aligning a community on a common charter \u2013 cohesion through clarity<\/p><\/div>\n\t\t\t\t\t\t<div class=\"success-stories-btn\">\n\t\t\t\t\t\t\t<a class=\"stories-button\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/aligning-a-community-on-a-common-charter-cohesion-through-clarity\/\">View Details<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull footer-top get-in-touch-grp has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9978883d 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4708,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-5091","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Developing a service excellence mindset as a competitive advantage - ABAMI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abami.org\/abamiuae\/our-experience\/financial-industry\/developing-a-service-excellence-mindset-as-a-competitive-advantage\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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