Building engagement and alignment across the organization

A Major Telecom Operator in the UAE

As the newest GSM operator in the region, it was established by pooling resources from other operators in the area. The resulting environment was highly diverse, intense, and fast-paced to keep up with more established competitors. The fast-growing workforce needed periodic breaks to get to know each other outside the office and quickly build camaraderie. Functional teams, consisting of large numbers, participated in annual one-day engagement and alignment sessions of diverse nature to reignite their senses and reenergize.

Geographical Coverage
Geographical
Coverage

Across The UAE

Employees Impacted
Employees
Impacted

Multiple groups from 250 to 750 participants Total of over 6,000 across 8 years

Situation
  • Growing functional groups of diverse backgrounds coming together
  • Cultural collisions occurring in a variety of manners
  • Intense environment to catch up with competitors
  • People feeling exhausted and drained
  • They need some relief and to connect with each other in a different way
  • The leadership wanted them ready to go back and continue the fight in the arena after the short pit stop to reenergize, refuel, and connect together
  • The following year, they grew in numbers and needed to do it again
Key
Touch Points
Talent Pool
Involved
  • Each division in the organization worked on their own design with our team
  • Our team varied depending on the size and type of the target audience
Project
Scope
Impact
Impact

Memorable experiences were created at every engagement with over 95% satisfaction every time

Enabling the supervisors to coach their team to serve customers

Enabling the supervisors to coach their team to serve customers

Transforming the culture to enable the new business model

Transforming the culture to enable the new business model