Client

A Facilities Management Arm of One of the Largest Property Developers in the Region

Project Description

We engaged with the leaders of the newly formed group and, using our Building High Performing Teams approach, guided the two competing teams on a journey of discovery, cohesion, and alignment. They aligned their cultures, strategies, and approaches to perform productively for the benefit of the organization and the customers they serve. The final output from the team leaders’ journey was then communicated to the rest of the newly formed division.

Geographical
Coverage

UAE

Employees
Impacted

15 Leaders and 150 Team Members

Situation

• The property developer decided to create a new division combining the Owners Association and the Facilities Management departments.
• Traditionally, these two departments would have had opposing objectives.
• To make this work, the two department managers strived to unify and align their teams’ direction and build one high-performing team. They needed help to achieve this.

Talent Pool
Involved

This was not an HR initiative it was led by the department managers themselves with a strong desire to make a strong impactful team.

Impact

The property owners’ satisfaction rating went up to 84.5% from 71% in 2016