Client

A Leading Saudi Arabian Conglomerate

Project Description

The company has recently established a Shared Service department to support over 30 companies. As part of their development plan, the organization is committed to enhancing the skills of their supervisors and managers. The journey included a series of topics aimed at improving the self, team, and organization. The program covered a range of areas such as emotional intelligence, communication, building high-performing teams, dealing with change, customer experience, problem-solving, and decision-making. Through this program, the supervisors and managers of the organization were equipped with the necessary skills to effectively manage their teams and provide top-notch service to the companies they serve. The experience included multiple touchpoints with participants through virtual knowledge bytes, one-on-one coaching, digital simulations, an LMS, and a group project throughout the journey.

Geographical
Coverage

Across KSA

Employees
Impacted

91 Participants from across the shared services department of the organization

Situation

• The journey followed a blended approach.
• All sessions were delivered live, while the review sessions and IDP were conducted virtually.
• The program consisted of 4 batches for supervisors with 77 participants and 1 batch for managers with 14 participants.
• There were 2 IDP sessions exclusively for the managers, and all 91 participants underwent a review session.
• The program integrated a digitally enabled experience using a customized LMS as the backbone for all engagement and interactions throughout the journey.
• Detailed individual and group reporting and analysis were provided.

Talent Pool
Involved

This initiative was led by the client Talent Management Team

Impact

• 16.55% improvement in knowledge gained across the modules
• Level of engagement was above 90%