A charter to align 90,000 public servants to a common set of principles

The Government of One of the Emirates in the UAE

We engaged with the highest level of the Emirate’s government and created a fully experiential program to effectively enable participants at different levels to understand and live the core principles of the Government Employment Charter. The program was designed to be delivered both live and virtually by Emirati facilitators. We also managed the rollout and developed the facilitation team. The aim is to instill a sense of pride and foster a great working culture based on these principles across all levels and entities within the Emirate’s government.

Geographical Coverage
Geographical
Coverage

50 + Government Entities

Employees Impacted
Employees
Impacted

90,000 Government Employees

Situation
Situation
  • The Government wanted to align the employees of its 50+ entities around a unified code of ethics.
  • They produced an 80-page document that required widespread awareness. The challenge lay in effectively communicating it.
  • They needed a different approach to inform and engage the masses in a motivational manner that would lead to performance improvement across the government.
Key Touch Points
Key
Touch Points
Talent Pool Involved
Talent Pool
Involved

Involvement at the highest level of government to design and develop the Charter, to ensure it is cascaded across the whole Emirate.

Project Scope
Project
Scope
Impact
Impact

Over 97% feedback rate by over 11,000 participants

Building cohesion and alignment around a common clarity

Building cohesion and alignment around a common clarity

Delivering superior service by evolving the service mindset of public servants

Delivering superior service by evolving the service mindset of public servants

Coaching the mentors of the youth and their parents to be future-ready

Coaching the mentors of the youth and their parents to be future-ready

Bite-size learning to reskill and upskill the organization

Bite-size learning to reskill and upskill the organization

Leading your organization to high performance again after a crisis

Leading your organization to high performance again after a crisis

Revamping the image of the organization by uplifting its customer service

Revamping the image of the organization by uplifting its customer service

Developing management on cutting-edge skills and tools

Developing management on cutting-edge skills and tools

Democratizing learning and building a lifelong learning habit

Democratizing learning and building a lifelong learning habit

Building the systems for performance and talent management

Building the systems for performance and talent management