Bite-size learning for 4,000 people

A Very Large Dubai Government Utilities Services Organization

Developing the competencies of employees from junior to senior level staff through bite-size impactful workshops. Being involved in the rollout of the competency workshops since the inception of the organization’s competency framework in 2009 and through the three phases of renewal of the framework over the years. Developing and delivering over 50 different subjects through the years covering approximately 40% of the workforce.

Geographical
Coverage

Dubai (Across multiple departments)

Employees
Impacted

4,000 employees

Situation
  • Disconnect in the level of competencies across the organization.
  • Multicultural employees having different levels of understanding and language barriers, thus needing to find a different way to reach them all.
  • Scaling employees through the levels within the same competency over a period of nine to twelve months.
  • The requirement of bite-sized, relevant, and fully experiential content customized to the organization’s competency framework.
Key
Touch Points
Talent Pool
Involved
  • Average of 80 to 100 days of delivery each year
  • 4 Levels of programs per competency
Project
Scope
Impact

A 90% satisfaction rate sustained over the past decade highlights the significant value brought to employees’ growth and engagement across the organization.

Competency development for 7,000 people in 14 subsidiaries

Competency development for 7,000 people in 14 subsidiaries

Customer happiness mindset

Customer happiness mindset

Virtual bite-size learning: building skills for a new world

Virtual bite-size learning: building skills for a new world

Preparing the leaders of the future across the GCC

Preparing the leaders of the future across the GCC

Leading your team to high performance

Leading your team to high performance

Calibration of the technical competencies framework

Calibration of the technical competencies framework

Living the strategy to serve and support the industry to evolve

Living the strategy to serve and support the industry to evolve

Interactive webinars for well being

Interactive webinars for well being

Leadership cohesion and alignment to the strategy

Leadership cohesion and alignment to the strategy

Aligning the HC team to a common strategy to improve engagement

Aligning the HC team to a common strategy to improve engagement

Establishing comprehensive customer service certification

Establishing comprehensive customer service certification