Virtual bite-size learning: building skills for a new world

A Very Large Dubai Government Services Organization

We enabled the organization’s Learning and Development Team to quickly scale through the lockdown situation and deliver impactful, fully experiential virtual learning via a digital platform. We successfully implemented concepts such as Agility, Team Performance, Leadership, Problem Solving, SMART Objectives, Creative Thinking, and Achieving Results. The experience was highly engaging, utilizing a specialized ILT platform and multiple engagement tools to deliver the concepts in an experiential manner. We delivered several large-scale webinars to complement the rollout of competencies, covering contemporary subjects that were useful for participants dealing with the crisis.

Geographical
Coverage

Dubai (Through the Virtual Platform)

Employees
Impacted

Over 500 participants across different levels

Situation
  • The Learning and Development Team needed to quickly scale through the lockdown situation and deliver a mix of competency programs and management skills programs in a virtual environment.
  • They needed to run concurrent workshops with multiple facilitators certified in the subjects and the digital platform, with tech support teams from ABAMI present at every workshop to assist participants.
  • They were after an engaging and seamless experience.
Key
Touch Points
Talent Pool
Involved
  • Three competencies across two Proficiency Levels
  • Four Management skills
Project
Scope
Impact

NPS Score of 87%

Competency development for 7,000 people in 14 subsidiaries

Competency development for 7,000 people in 14 subsidiaries

Bite-size learning for 4,000 people

Bite-size learning for 4,000 people

Customer happiness mindset

Customer happiness mindset

Preparing the leaders of the future across the GCC

Preparing the leaders of the future across the GCC

Leading your team to high performance

Leading your team to high performance

Calibration of the technical competencies framework

Calibration of the technical competencies framework

Living the strategy to serve and support the industry to evolve

Living the strategy to serve and support the industry to evolve

Interactive webinars for well being

Interactive webinars for well being

Leadership cohesion and alignment to the strategy

Leadership cohesion and alignment to the strategy

Aligning the HC team to a common strategy to improve engagement

Aligning the HC team to a common strategy to improve engagement

Establishing comprehensive customer service certification

Establishing comprehensive customer service certification